Payment Policy
This Payment Policy explains the accepted payment methods, processing, and related terms when you shop on 925Gram (www.925gram.com).
Last updated: September 19, 2025
1
Accepted Payment Methods
We offer multiple secure payment options for your convenience:
- Credit/Debit Cards (Visa, MasterCard, RuPay, Maestro, American Express)
- UPI Payments (Google Pay, PhonePe, Paytm, BHIM UPI, etc.)
- Net Banking (all major Indian banks)
- Mobile Wallets (Paytm Wallet, PhonePe Wallet, Amazon Pay, etc.)
- Cash on Delivery (COD) – Available on select orders within India.
All payments are processed through trusted, PCI-DSS compliant gateways (Razorpay/PayU).
2
Currency
- All transactions are processed in Indian Rupees (INR ₹).
- International customers may incur conversion charges as per their bank/issuer.
3
Order Confirmation & Processing
- Orders are confirmed only after successful payment authorization.
- In case of payment failure, orders will not be processed.
- Failed transactions (if debited) are refunded by your bank within 5–7 days.
- You will receive order confirmation via Email/SMS/WhatsApp once payment succeeds.
4
Cash on Delivery (COD)
- COD available on eligible orders depending on pin code.
- Additional COD charges (if any) will be shown at checkout.
- Customers must pay in full at the time of delivery.
- Repeated refusal of COD orders may result in COD being disabled.
5
Payment Security
- Website uses SSL encryption for secure transactions.
- We never store card details, UPI PIN, or CVV on our servers.
- All payment data is securely handled by gateways (Razorpay/PayU).
6
Failed / Delayed Transactions
- If your bank debits but order fails, refund is usually auto-processed in 5–7 days.
- If refund is delayed, please contact your bank and also inform us at 925gram@gmail.com.
7
Refunds & Cancellations
- Refunds are always made to the original payment method.
- Prepaid Orders: 5–7 business days (depending on bank).
- COD Orders: Refunds via Bank Transfer/UPI (details collected from you).
8
Fraud & Verification
- We may verify customer details before processing high-value orders.
- Suspicious/fraudulent transactions may be cancelled without notice.
9
Contact for Payment Issues
If you face any payment-related issues, contact us at:
Email: 925gram@gmail.com
📍 925Gram, Jaipur, Rajasthan, India